Citizens' Dialogue

It’s about the future of Europe… Let’s talk.

Citizens Dialogue

Our future for a digital Union

It’s about the future of Europe… Let’s talk.

Can government services become smarter with the adoption of modern technologies? Can business and citizens enjoy the same level of services when interacting with public administration as they do when they buy goods online, book a flight or purchase video entertainment on demand?

Indeed, the use of new technologies based on artificial intelligence and data analytics can pave the way to a new generation of public services: intelligent, interactive, open, participatory. But what will digital government look like in the future and what can national governments and the European Commission do to help innovate public administrations?

We invite you to discuss these and related topics with Gertrud Ingestad, Director General of the Directorate-General for Informatics at the European Commission and Jean-Paul Zens, Director of the Department for Media, Telecommunications and Digital Policy of the Ministry of State in Luxembourg.


The dialogue will take place in English, questions can be asked in German and French. The event will be preceded by a walking luncheon at 12.00.